Jio’s Price Hike Leads to 10.9 million Customer Loss, But Revenue & 5G Subscribers Soar
New Delhi: Reliance Jio has recently raised its recharge plan prices, leading to a noticeable decline in its customer base. In the second quarter, the company reported a loss of over 10.9 million users, primarily attributed to the increased costs of its plans. Despite this drop, Jio seems unfazed, as the overall impact on the company’s performance appears minimal.
Jio’s Average Revenue Per User (ARPU) climbed from Rs 181.7 to Rs 195.1, and the number of 5G subscribers surged from 130 million to 147 million. Additionally, Jio’s net profit rose to Rs 6,536 crore, indicating that the increase in prices has had a positive effect on revenue, even with the falling user count.
A recent report from OpenSignal reaffirmed Jio’s strong position in the telecom sector, highlighting its superiority in network speed, coverage, and consistency. According to the India Mobile Network Experience Report (October 2024), Jio achieved an impressive download speed of 89.5 Mbps, significantly outpacing competitors like Airtel, which recorded 44.2 Mbps, and Vi, at 16.9 Mbps. Jio’s speed is more than double that of Airtel, solidifying its status as the preferred choice for users seeking fast mobile internet for activities like streaming and gaming.
Beyond speed, Jio maintains extensive network coverage across India, including in remote areas where reliable mobile connections are often scarce. The company’s vast infrastructure has connected millions, particularly in rural regions.
Moreover, Jio scored 66.5% in network consistency, outperforming its rivals and ensuring a reliable experience for voice calls and data services. This dependability is essential for users, whether they are conducting business meetings or streaming videos on the go, helping to preserve a high-quality user experience.
